To ensure a competitive advantage is delivered by adhering to the following core principles:

• Achieve outstanding customer loyalty through partnership
• The use of teams throughout the facility to ensure all process are optimized in order to achieve high quality and cost-efficient service. Removal of non-value added activity.
• The continuous improvement of services
• Quality of the finished product Committed to ensure the development of our people to their fullest potential.
• Awareness of new technologies and equipment to bring benefits to our customers.
• Be at the forefront of service development initiatives.
• Ensuring that whatever job task is given to SMSL, it is done in accordance to right criteria and to the Client Acceptance.